Shipping policy

Thank you for visiting and shopping at Boss Electrical Online. The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please

keep this e-mail as proof of your purchase.

2. Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 3 – 5

business days. We will contact you for some reason if there are any delays.

3. Shipment Locations

3.1. Domestic Only

Boss Electrical Online does not ship internationally at this time. We ship domestic only – anywhere in Australia.

3.2. International Deliveries

Boss Electrical online shopping is only available to customers in Australia, however, we do welcome product enquiries from overseas. If you’re from overseas, please email our online sales support team at shop@bosselectrical.com.au and we will further advise the options available. 

4. Shipment delivery estimates

We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfill your order. 

Please note:

(i) Business day means Monday to Friday, except holidays.

(ii) Orders are not shipped or delivered on weekends or holidays.

(iii) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

(iv) Products may be delivered in separate shipments.

(v) We will not be responsible for the wrong shipping address if you provide incorrect information.

(vi) In-store pickup dates vary based on product availability.

5. Pick up In-Store

You can pick up your order from our Wellard Office:

8 Braddock Rd Wellard, WA 6170

FREE of charge, with no minimum spend 'by appointment only'.

As soon as your order is processed and ready to be collected, we’ll let you know. If there’s a problem fulfilling your order, we’ll contact you within 72 hours.

If picking up in-store, you can pay for your order online using your credit card (Visa, Mastercard, American Express), PayPal. Alternatively, you can pay in-store with cash or credit card (Visa, Mastercard, American Express) when you collect your order.

If you choose to pay online and pick up in-store, you or your nominated person will need to provide identification (and we’ll make a copy of it) for the purposes of order verification and store security practices.

6. Remote Deliveries

Please contact us on  0430 966 243 shop@bosselectrical.com.au to plan your tailored remote delivery needs.

7. Tracking Options

Boss Electrical Online aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

5.1. Domestic Only

All orders delivered within Australia automatically have tracking.

8. Damages

If there is any damage to the packaging on delivery, contact us immediately at

0430 966 243 or shop@bosselectrical.com.au 

9. Missing or Lost Package

There are several reasons why a package gets lost or becomes a delivery exception.

We’ve found that, more often than not, the package is either in the building or with a neighbour.

Boss Electrical Online politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it.

Please also use your tracking number provided by Australia Post to locate your item.

 If you haven't located your order, please contact us at 0430 966 243 or shop@bosselectrical.com.au to report missing or lost packages.

10. Questions

If you have any questions about the delivery and shipment of your order, please contact us at 0430 966 243 or shop@bosselectrical.com.au